30+ languages
Have real-time conversations with callers in over 30 languages.
Managed AI phone answering
Your business, answered around the clock.
Answer calls, book appointments, and keep customers updated. We set up and manage your AI phone assistant around your business.
Hear it answer for your businessFor businesses across industries. Built to work with your team.
Based in Central Florida. Set up and supported remotely.
Request a demonstration based on the calls your business receives.
More than answering calls.
Cover busy periods and after hours. Book into your calendar and send text updates, with connected tools, approved rules, and required consent.
Details captured
Capture and log names, emails, addresses, job requirements, and project scopes as callers speak.
Confirmations & reminders
Call clients to confirm attendance, send reminders, and update appointment status in your connected system.
How it works
We learn your business. Then we make the calls work.
- 01
Learn your business
We map the questions people ask, the details your team needs, and the rules your assistant should follow.
- 02
Configure and test
We prepare the call handling and test realistic situations with you before activating the agreed coverage.
- 03
Review and improve
We review how calls are handled and update the setup as your information, team, or processes change.
Illustrative example — fictional business
A useful conversation. A clear next step.
See how a caller can leave the details your team needs to follow up.
Virtual assistant
Thanks for calling Northside Services. I'm the virtual assistant. How can I help?
Caller
I'd like someone to call me tomorrow about a service request.
Virtual assistant
I can take the details for the team. What do you need help with?
Caller
I need to arrange a visit, preferably in the afternoon.
Virtual assistant
What is the best number for the team to call you back?
Callback request captured
- Service visit inquiry
- Afternoon preferred
- Contact details collected
The team still needs to confirm availability. This is a shortened example, not a live call or a confirmed appointment.
One managed service
Phone answering, with a team looking after it.
BuildRelay handles the setup and ongoing care of your AI answering service. We agree on what it should handle, how requests reach your team, and what needs a human.
- Your business information and call rules
- Caller details logged for your team
- Calendar booking and optional text updates
- Testing before launch
- Ongoing review and updates
Pricing based on your call needs.
We scope the service around your expected usage and call handling. Your proposal explains what is included, the usage allowance, and any additional charges before you decide.
FAQs
Questions before you hand over the phone?
No. We work with businesses across industries. We assess the calls you receive, the information callers need, and the next steps your team wants handled.
Yes, it can be configured to support your team during busy periods or after hours. We check your existing phone setup and agree on which calls should reach the AI assistant.
We review your phone setup before confirming how calls will connect. The right approach depends on your provider and current routing.
We agree on that process during setup. Depending on the supported configuration, the assistant can route the caller or collect a request for your team. We also define what happens when nobody is available.
Yes. The AI can book into a supported calendar, send text confirmations, and call clients to confirm attendance or remind them of appointments. Status updates use your connected system. We verify compatibility, booking rules, and required consent before launch. A booking is confirmed only when the calendar accepts it.
We assess your expected volume and peak periods before proposing coverage. Your service scope sets out the supported capacity and usage terms.
24/7 refers to the AI answering coverage. Transfers to your team and support from BuildRelay follow the availability and process agreed for your service.
Yes. Request a demonstration and tell us what kinds of calls you receive. We use that information to prepare a relevant example for you.
Hear how your next customer could be answered.
Tell us a little about your business. We will show you how AI answering could handle your calls and support your team.